Delete Your Account

This is the fastest route and it takes effect immediately.

1. Open SmartSignals and go to Profile.
2. Tap Delete account.
3. Confirm. You may be asked to sign in again first — that is a security check, not an extra step we added.

The account and the data listed below are erased as part of that action.

Email hello@smartsignals.ai from the address you used to sign up, with “Delete my account” as the subject.

We use the sending address to locate the account, which is why it has to be the one you registered with. If you signed in with Google or Apple, use that same address. If you registered with a phone number and no longer have access to the email, say so in the message and we will ask for another way to confirm it is your account — we will not delete an account on an unverified request.

We confirm by email when it is done.

Everything we hold that identifies you:

• Your sign-in account — email address, phone number if you added one, and the link to Google or Apple if you used one.
• Your profile — the email and phone on record, your marketing preference, the sign-in method and the date the account was created.
• Your subscription record — status, trial dates, renewal dates.
• Your purchase history on our side, including the customer record held by RevenueCat, our subscription provider.
• Your devices — the push notification tokens that let us alert you.
• Your paywall activity — the record of which screens you saw before subscribing, which we use to understand conversion.

Once this is done we cannot recover the account, and signing up again with the same email creates a new one with no history.

Three things survive, and none of them is ours to erase:

• The store’s record of your purchase. Google Play and the App Store keep the transaction under your store account. We never see your card and we have no way to reach into their records. Your receipts stay in your store purchase history.
• Invoicing records. Where a payment was made, accounting and tax law require a company to keep proof of the transaction — typically for ten years. What is kept is the financial record, not your profile, and it is not used for anything else.
• Encrypted backups. Our database backups roll on their own schedule and a deleted account can persist in one until it expires, within 30 days. Backups are never used to restore a deleted account.

• In the app: immediately.
• By email: within 30 days of a verified request, and usually within a few days. Thirty days is the outer limit the GDPR allows, not our target.

If you are in the European Economic Area or the United Kingdom, deletion is your right to erasure under Article 17 of the GDPR. You also have the right to a copy of your data before you delete it — ask at the same address and we will send it.

Our full Privacy Policy explains what we collect and why.

hello@smartsignals.ai
Alphadeo Limited Company, Miami, Florida, US